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I've seen a few similar threads and questions over the past years but it seems like no one has nailed this query - apologies if someone has.
So here goes … we currently use Jira Service Management (Cloud) where external customers can raise tickets. We also have a Knowledge Base space setup in Confluence Cloud to publish Knowledge articles. Lastly, we use an old Confluence (in-house server) version to publish Online Help for our external customers using our product.
We'd like to bring these knowledge resources (KB articles & Online Help) together in the one "view" for our customers.
We anticipate we'll need to upgrade the old server version of Confluence to Cloud and move the content to a new Space where we will provide Anonymous Access to our external customers. But I'm trying to understand how we can combine the Online Help information plus the Knowledge Articles in the one "view" for customers.
Thanks a lot one and all.