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Help I lost all credentials/badges etc in the Atlassian community

Robert Nadon
Robert Nadon October 31, 2019

My ID somehow got reset to a new user.  I lost all my privileges, badges, etc.  and now show up as "I am new here"  :-(

Did anyone else experience this?   Is there a way I can get back all my old questions and watches?

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Petr Vaníček
Petr Vaníček
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November 4, 2019

Hi,

are you sure you are using same account? 

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rnadon
rnadon November 4, 2019

Yes it was the same email address, but it is back today.   Actually it is not.  This reply has the history.  There must somehow be two different IDs with the same email.

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rnadon
rnadon November 4, 2019

It is happening again actually.  It says I'm new here.  I have been apart for years.  Ugh.  Both the RN above and this one with the pic are different IDs same email/login, and both lost credentials.   

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Monique vdB
Monique vdB
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Community Managers are Atlassian Team members who specifically run and moderate Atlassian communities. Feel free to say hello!
May 12, 2022

@Robert Nadon I know this is an old post but we can fix this for you! Check out this article for a starting point if it's still an issue. 

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Robert Nadon
Robert Nadon
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May 13, 2022

Yeah Having multiple names for the same ID was never the problem.  I really do not care what "name" it shows.   I just do not want to start over losing all my points.  

The problem I have now is that everytime I change jobs my email id changes and everything must get moved from the old ID to the new one.  Not sure if this is fixable, but I have the routine down now.  

To be honest, I rarely visit the community anymore, it's not like it used to be.

All good, thanks for the reply.

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