WEBINAR: Enterprise Service Management

[Erica Larson]

There is a webinar coming up on October 16th that may be of interest to some of you. 

DETAILS

Enterprise Service Management is more than just a service portal for internal teams. For organizations going through digital transformation, ESM is the next wave of delivering end-to-end value. By extending ITSM processes and tools across the enterprise, ESM can help break organizational silos and define operational practices for internal teams and customers alike.

In this webinar, join experts Charles Betz, Principal Analyst at Forrester, and Paul Buffington, Principal Solution Engineer at Atlassian in a conversation to learn:

• Why Enterprise Service Management (ESM) matters in digital transformation
• Critical capabilities to look for in an ESM solution
• What a complete end-to-end delivery process looks like in ESM
• Real-life customer examples and best practices on implementing ESM with Atlassian

If you’re not able to attend, feel free to register and we’ll send you a recording right after the session.

Here is the link to register: https://www.atlassian.com/webinars/it/a-modern-approach-to-enterprise-service-management-with-forrester-and-atlassian

[Wade Tracy _Boise_ ID_]

@Erica Larson Awesome, thanks for the heads up!  This dovetails nicely with Kate Caldecott's recent presentation.

[Teresa Fok]

@Wade Tracy _Boise_ ID_ Oh this sounds interesting! Do you have a link to Kate's preso you can share? 

[Wade Tracy _Boise_ ID_]

@Teresa Fok - yep it is here in the community - https://community.atlassian.com/t5/Boise/Extending-Service-Desk-to-Non-tech-Teams-upcoming-event/gpm-p/1165360

[Teresa Fok]

@Erica Larson 

Hi Erica! Teresa here from the Atlassian team. Thanks for sharing the ESM webinar. It was super insightful and well-received. 

For those of you who missed it, you can watch the on-demand version here: https://www.atlassian.com/webinars/it/a-modern-approach-to-enterprise-service-management-with-forrester-and-atlassian

- Teresa