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where can I donwload bitbucket invoices?

gcarre
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February 6, 2019

I m trying to download all bitbucket invoices for 2018.

it is a request from my accountant.

Where can I find them?

 

 

11 answers

1 accepted

3 votes
Answer accepted
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 7, 2019

Hi Guillaume, welcome to the Community!

Invoices can be found at https://my.atlassian.com/product. Note that if you're on the free plan you won't have any invoices, as you're getting the service for free.

Let us know if you have any questions,

Ana

Bryan Tookey
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November 15, 2019

This link didn't work for me - I got this:

404

Sorry, the page you're looking for cannot be found

Visit our homepage, get help, or try searching

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Geoff Schaadt
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December 16, 2020

Broken link. Please update.

Kevin Needham
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February 2, 2022

This link brings back my JIRA and Confluence invoices, but not BitBucket. Where are they? And why are your systems still not properly linked? 

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mreis1
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March 3, 2022
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Alexander Greim June 7, 2022

I finally figured out that you have to be the primary technical contact to have access to invoices.

"As a primary technical contact, you can access current and future orders and invoices, and manage your linked Atlassian products."


Besides that, this is not logical, it's interesting that even support does not know about it.

Olivier Muller
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November 7, 2022

@Alexander Greim any idea how to become the primary technical contact? I'm the administrator but there's no way I can access the invoice history (atlassian support will not answer my questions)

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Alexander Greim November 7, 2022

In my case, the colleague that created the account had to transfer the role.

Jeff Hutto
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June 23, 2023

This is as old/inaccurate link for BitBucket bills.

Mirka Vatajova June 25, 2023

The link work for me. If you are a primary billing and technical contact, invoices are under Orders / tab Invoices.

Jira and Confluence are under Licenses

9 votes
Joao Correia November 15, 2021

What I find funny is that Atlassian customer experience is so messed up that I end up visiting this page every month to find the invoices. 

Mark Kearns December 2, 2021

Me too.  The accountant regularly calls me to ask what NEPOSCHGUSD 00000 PL2411NL etc... means on our bank statement.

And why can't I access my bitbucket invoices from the same page as my Jira, Confluence billing page.

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8 votes
Steve Peterson
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March 4, 2022

Seriously, I'm going to move to another git repo, they all cost the same, but the others (gitlab, github, even devops) billing is way easier.

 

FIX IT!!!

Blake Edwards November 13, 2023

Glad I'm not the only one.  This shit is ridiculous 

Margus Ploom
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November 13, 2023

As a technical contact I receive invoices by e-mail, no more thinking about this painful page where to find....

4 votes
Joao Correia March 3, 2022

This shit isn't really funny ... now I find my own comments from the past while googling trying to find Invoices.!

3 votes
Jason March 13, 2022

Where are the invoices for bitbucket?

https://my.atlassian.com/billing/paidorders <-- This link only has Confluence and Jira invoices 

Kevin Needham
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April 5, 2022

Good luck finding them. If you do, please report back with your findings!

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Olivier Muller
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November 7, 2022

Did you ever find them? If so, how?

Mirka Vatajova March 30, 2023

Has anyone found the invoices for BitBucket in Cloud? I see only plan and billing details, but have no clue where the invoices can be, there are no references.

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2 votes
Jordan Tuten July 9, 2021

I had a similar issue and had luck going to this URL: https://my.atlassian.com/billing/paidorders

Ahmad Akilan August 9, 2021

This didn't work for me, so I guess there is more to it to link Atlassian with BitBucket; I am not sure. I have resorted to opened a support ticket.

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Ahmad Akilan April 5, 2022

Reporting back on my support ticket. Apparently, I wasn't the primary contact for BitBucket. So make sure you are the technical contact and/or billing contact. At least what fixed it for me as per support recommendation.

kayla.crowder
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May 31, 2022

How did you fix that? We can't figure that part out.

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1 vote
Thiago Ribeiro December 20, 2022

First of all, to be able to access your Bitbucket Invoices you must be a Technical or Billing Contact.

The Bitbucket invoices can be found at https://my.atlassian.com/billing/paidorders in the invoices List...

Note the invoices do not show the name of the product which means that if you know the billing date or you can find it by the price (if you happen to know).

image.png

Jeff Hutto
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June 23, 2023

This only has Confluence and Jira.  I don't see BitBucket in here anywhere.

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1 vote
bart
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April 4, 2022

Does anybody found the bitbucket invoices? I'm also trying to find/download them

Kay Weber September 27, 2022

Nope, but I have same issue - will be nice if some one can help. 

Joao Correia November 21, 2022

Bookmark this thread and go to: https://my.atlassian.com/billing/paidorders

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0 votes
Administration Hakuna
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October 24, 2023

Solution found! https://my.atlassian.com in that link i can find every subscription and invoices, you must be loged as primary billing or technical contact.

0 votes
AJ Batac
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January 19, 2023

All of us knows this URL https://my.atlassian.com/billing/paidorders because of this thread.

BUT, does anyone know how to navigate to this page from your profile page? It's like all the links goes to a blackhole. 

The navigation tree is so complex it couldn't be found.

Jordan Tuten January 23, 2023

Atlassian Admin > Under Billing Management select Billing > Locate the specific product you are looking for and click Manage Subscription > Under the Overview menu in the left-hand navigation you can select Billing History to view and download previous invoices 

Margus Ploom June 6, 2023

Bitbucket is not in that list!

Atlassian, please get it more simple! People can't find Bitbucket bills.

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Thiago Ribeiro June 7, 2023

Read the answers and you will find what you are looking for...

 

First of all, to be able to access your Bitbucket Invoices you must be a Technical or Billing Contact.

The Bitbucket invoices can be found at https://my.atlassian.com/billing/paidorders in the invoices List...

Note the invoices do not show the name of the product which means that if you know the billing date or you can find it by the price (if you happen to know).

Margus Ploom June 7, 2023

Explain people how to get technical contact!

I am technical contact, but still there is no bills or invoices to see. :(

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Thiago Ribeiro June 7, 2023

Have you asked your Billing contact to check it?

Margus Ploom June 7, 2023

I was billing and technical contact anyway, but invoice appeared only after adding new billing contact! Thank you for answering, but let people know that it is issue or fix it.

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