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unable to clone repo

Hi, I got errors below when I try to clone repo.

Anyone has any idea about that? Thanks!

 

# ssh -Tvvv git@bitbucket.org
OpenSSH_8.6p1, LibreSSL 3.3.6
debug1: Reading configuration data /etc/ssh/ssh_config
debug1: /etc/ssh/ssh_config line 21: include /etc/ssh/ssh_config.d/* matched no files
debug1: /etc/ssh/ssh_config line 54: Applying options for *
debug3: expanded UserKnownHostsFile '~/.ssh/known_hosts' -> '/Users/allen/.ssh/known_hosts'
debug3: expanded UserKnownHostsFile '~/.ssh/known_hosts2' -> '/Users/allen/.ssh/known_hosts2'
debug1: Authenticator provider $SSH_SK_PROVIDER did not resolve; disabling
debug1: Connecting to bitbucket.org port 22.
debug1: Connection established.
debug1: identity file /Users/allen/.ssh/id_rsa type 0
debug1: identity file /Users/allen/.ssh/id_rsa-cert type -1
debug1: identity file /Users/allen/.ssh/id_dsa type -1
debug1: identity file /Users/allen/.ssh/id_dsa-cert type -1
debug1: identity file /Users/allen/.ssh/id_ecdsa type -1
debug1: identity file /Users/allen/.ssh/id_ecdsa-cert type -1
debug1: identity file /Users/allen/.ssh/id_ecdsa_sk type -1
debug1: identity file /Users/allen/.ssh/id_ecdsa_sk-cert type -1
debug1: identity file /Users/allen/.ssh/id_ed25519 type -1
debug1: identity file /Users/allen/.ssh/id_ed25519-cert type -1
debug1: identity file /Users/allen/.ssh/id_ed25519_sk type -1
debug1: identity file /Users/allen/.ssh/id_ed25519_sk-cert type -1
debug1: identity file /Users/allen/.ssh/id_xmss type -1
debug1: identity file /Users/allen/.ssh/id_xmss-cert type -1
debug1: Local version string SSH-2.0-OpenSSH_8.6
kex_exchange_identification: read: Operation timed out
banner exchange: Connection to 104.192.141.1 port 22: Operation timed out

1 answer

0 votes
Syahrul Atlassian Team Aug 16, 2022

Hello, @Allen Chen 

Welcome to the community.

Based on the error log, I believe the connection was blocked by your firewall hence its timing out. SSH is unable to establish the connection on port 22

kex_exchange_identification: read: Operation timed out
banner exchange: Connection to 104.192.141.1 port 22: Operation timed out

I would suggest checking this with your Network team to see if there are any firewall rules that are blocking the connection and whitelist our IPs

What are the IP addresses to configure a corporate firewall? 

Cheers,
Syahrul

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