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two-step:How to bind a new mobile phone with two-step authentication of bitbucket?

haojiang_dong April 23, 2023

After setting a new atlassian password, I can't log in to bitbucket, and I must go through two-step authentication.

But I just replaced my computer and mobile phone with a new one, so I can’t do two-step verification. How can I get back my bitbucket account?

2 answers

0 votes
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 24, 2023

Hi @haojiang_dong,

I checked our logs and I can see that we sent a 2FA recovery verification email to your email address about 7 hours ago.

Can you please confirm if you have received that? Please make sure to also check your Spam folder.

Kind regards,

0 votes
haojiang_dong April 23, 2023

I sent an email request to recover my account, but I haven't heard back after 24 hours?



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