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"We couldn't log you in"

Hi! I am unable to access bitbucket. I've logged out and logged back in multiple times, tried multiple networks, browsers and browsers profiles but no luck so far. 


After logging in I can see Trello working fine but bitbucket keep stuck in the loop and keep throwing the error. 

Screenshot 2022-05-05 at 20.29.36.png




I've read other threads where others have also had this same issue, and sometimes it was in relation to something on Atlassian's end. Please assist, thank you!

1 answer

0 votes
Ben Atlassian Team May 05, 2022

G'day Haseeb!

Welcome to the Bitbucket Cloud community!

As you have mentioned, this is an issue on our end. The reason you are receiving that error message is because your account was marked DORMANT due to inactivity.

I have since re-activated your account, so you should be able to log in now.

Let me know if you have any further issues.


- Ben (Bitbucket Cloud Support)

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