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"SAML Public key" SAML SSO issue Edited

one of our customers is getting this error when they login using our sso service 

 

cb93912e-1032-4317-96f6-ab8e8ae60f22.png

 

By the way, when they click "Try again", it works. My question:

 

1. What is "SAML public key" in atlassian? 

2. What could be causing this issue? 

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