pipeline stuck

[Louis Cheung]

hi

I run my pipeline using self-host macos runner and I use pipeline to run fastlane command to build my ios app, it can be started but got stuck during the process . There is no problem if run the same command directly in the mac machine.

[Theodora Boudale]

Hi Louis and welcome to the community!

There are a few things to check here:

• Does your Mac meet the prerequisites listed on this page for MacOS runners
  • https://support.atlassian.com/bitbucket-cloud/docs/set-up-runners-for-macos/
    
    
• Are you using the latest version of the runner, which is 2.6.0 at the moment?
  
  
• Do you use the same terminal application with the runner as when you run the fastlane command outside of the runner?
  
  
• Do you start the runner by running the preconfigured command we provide directly on a terminal? Or are you using some script that runs this command automatically? I have seen errors occur when the preconfigured command is used in a script that runs automatically upon login.
  
  
• Does the fastlane command have an argument/option to show verbose output that may give an indication on what the command is doing and why it is stuck?
  
  
• Can you also check resources like CPU and memory usage on the Mac while the command is stuck?
  
  
• Another thing to take into account is that MacOS Runners use Bash to run pipeline steps directly on your MacOS machine (host device). This does not provide an isolated build environment (like Docker containers). Does the command in the pipelines build perhaps attempt to access resources used by another process at the same time?

Kind regards,
Theodora