master.lock preventing me from pushing to the server

Chad Fraser July 18, 2024

I am trying to do a push to the server but I am getting the following error.


remote: error: cannot lock ref 'refs/heads/master': Unable to create './refs/heads/master.lock': File exists. remote: remote: Another git process seems to be running in this repository, e.g. remote: an editor opened by 'git commit'. Please make sure all processes remote: are terminated then try again. If it still fails, a git process remote: may have crashed in this repository earlier: remote: remove the file manually to continue. To bitbucket.org:sonover-saturn/core-frontend.git ! [remote rejected] master -> master (failed to update ref) error: failed to push some refs to 'bitbucket.org:sonover-saturn/core-frontend.git'

3 answers

0 votes
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 22, 2024

Hey @Chad Fraser ,

thanks for reaching out.

Lockfiles are generally deleted by Bitbucket background tasks themselves, but sometimes they may get stuck and prevent the push to the repository.

I went ahead and removed the existing lock file from that repository's main branch so you and your team should be good to push the changes to that branch as of now.

Could you try again and let us know how it goes?

Thank you, @Chad Fraser !

Patrik S

Chad Fraser July 22, 2024

Hi @Patrik S thank you, it works perfectly now. 

Thanks again. Also Big Up to Luis from your support team who did an excellent job today.

Like Patrik S likes this
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 23, 2024

You're very welcome @Chad Fraser ! Happy to have been of some help :)

0 votes
Chad Fraser July 19, 2024

I really need some support on this issue. Is it that I need to update to a paid plan to get some support with this? Or can someone please help me here? We have some important updates to make to our code base and this issue is affecting us negatively.

Chad Fraser July 19, 2024

@Pramodh M is there any way we can get the Atlassian team to remove the master.lock file for us.

0 votes
Pramodh M
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 18, 2024

Hi @Chad Fraser 

You may find the lock file locally in your repository. Remove that

rm -f .git/index.lock

If that doesn't work, it may be due to differences in the commits from your local repository and remote repository, try to create a separate branch and then push the changes to the remote repository.

Let me know if the above solution works!

Chad Fraser July 18, 2024

There is no lock file present in the local directory. I tried creating a new branch called new_master and was able to push. My plan was to merge new_master into master this failed as well. I was thinking of deleting the old master and replacing it with a new master branch if that was possible. Is there any way I can delete the master.lock from the server?

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