linux shell pipeline fail to upload artifacts. Issue with AWS s3 connection.

[robin_demoor]

Since updating our linux shell runner we get the following issue when a step finishes and tries to upload the result to artifacts.

R:micros--prod-east--bitbucketci-file-service--files.s3.amazonaws.com/52.216.185.243:443] The connection observed an error

Suppressed: reactor.core.publisher.FluxOnAssembly$OnAssemblyException: Error has been observed at the following site(s): *__checkpoint ⇢ Request to PUT ....

And then a xml response that states: "The request signature we calculated does not match the signature you provided. Check your key and signing method."

We can ping the AWS servers that bitbucket seems to be using fine. There are no things being blocked by the firewall. We tried running from a different device.

We never use AWS ourselves and the uploading of the artifacts is a step done by Bitbucket.

Any help would be appreciated.

[Ben]

Hi @robin_demoor 

As you are a paid customer - to troubleshoot this further, we'll need you to open a ticket with our support team as we'll need to analyse your build logs, YML configuration and get a copy of your runner logs:

• Troubleshoot Runners - Gather Runner Logs 

If you have difficulties raising a ticket, please let me know your timezone so I can raise one on your behalf with the appropriate support team in your region.

Cheers!

- Ben (Bitbucket Cloud Support)