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i have problem to access my bitbucket account

amro153
amro153
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January 7, 2025

i have bitbucket account with email 
but i can not receive reset link to my email i try from another email it is arrived only from atlassian not received to my email 

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Ben
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 8, 2025

Hi amro153,

I have checked and can see the email you've raised this community post using is not on our internal suppression list and should be able to receive emails.

Can you please share a screenshot of the reset screen you're seeing? 

Please note, if this is for an email account you no longer have access to - unfortunately, we will not be able to help you recover this.

Cheers!

- Ben (Bitbucket Cloud Support)

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Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin Site Admin
TAGS
AUG Leaders

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