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i didnt recieve a recovery link in my email for my work account

ashish basnet
ashish basnet Sep 28, 2022

Is there any way to sort this out?

Thanks.

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Caroline R
Caroline R
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 29, 2022

Hi, @ashish basnet,

 

Thanks for reporting this to us. There was an incident in which some of our outbound IP addresses were added to a spam blocklist. I found this response message from your mail server when we tried to send the password reset to that address:

550 spamcop.mimecast.org Blocked - see https://www.spamcop.net/bl.shtml?192.174.81.104. - https://community.mimecast.com/docs/DOC-1369#550 [QR3TxRVAPqOd3voXgALz9Q.uk253]

The third-party service provider has implemented a fix, so could you please test this again and confirm if you receive the email now?

Looking forward to hearing from you. 

Kind regards,
Caroline

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