how to download payment invoices history

Prabhat
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February 22, 2022

I wan to download payment invoices from earlier months but not able to see any page that exist for it. Need urgent help

 

5 answers

1 vote
Kayleen Cucugliello February 5, 2024

Hi all, was this resolved? Because I am able to go to the billing tab, but the only one with history is atlassian access. No other product has any history. 

0 votes
Michael Marriott November 28, 2024

Yes, it is very poor. I had to go to each of the products (15) and then go to the billing history and then add each month to build an annual statement.

For a business on 'Premium' Confluence and JIRA why am I doing this manually?

I could not even download the list of invoices to CSV so that I could sum them in Excel.

 

Transcription from Support

 

 

 

 

Conversation with Customer Advocate team

Started on November 29, 2024 at 09:49 AM Hong Kong time HKT (GMT+0800)

 

09:49 AM | Atlassian: Hello and welcome to Customer Advocate Chat Support!
 
 Our team is here to assist you with any payment or account management inquiries you may have.

 

09:49 AM | Customer: Connect with a Customer Advocate

 

09:49 AM | Atlassian: Cool! While we connect you, would you mind sharing any questions you may have, please?

 

09:49 AM | Customer: I need an annual statement

 

09:49 AM | Atlassian: Got it! Would you please provide your email address as well?

 

09:50 AM | Customer: address@hideemail.com

 

09:50 AM | Atlassian: Lastly, how about your Cloud URL (XXXX.atlassian.net) or Support Entitlement Number?

 

09:50 AM | Customer: <hidden sub domain>

 

09:50 AM | Atlassian: Thank you! A Customer Advocate will assist you shortly.

 

09:51 AM | Person from Customer Advocate team: Hi Customer,
 
 I'm Person from the Billing and Licensing team and I'm here to assist you.

 

09:51 AM | Customer: great because the UI is useless

 

09:54 AM | Customer: I need an annual statement but your billing UI does not provide one

 

09:54 AM | Person from Customer Advocate team: I sincerely apologize for the inconvenience you've experienced. I am here to assist you with your concerns and will do my utmost to help.

 

09:54 AM | Person from Customer Advocate team: To clarify, do you need an annual quote?

 

09:54 AM | Customer: no

 

09:55 AM | Customer: quote is future, statement is past

 

09:56 AM | Customer: The billing reporting in Atlassian is poor and that is a compliment

 

09:56 AM | Customer: so I am hoping that you have access to provide me a statement of last 12 months

 

09:56 AM | Customer: all products

 

09:56 AM | Customer: collated

 

09:56 AM | Customer: but itemised

 

09:57 AM | Customer: My little bottled gas supplier seems to have no problem doing it.

 

09:59 AM | Person from Customer Advocate team: If you are referring to the invoices for the last 12 months, you can download them from your my.atlassian.com account.

 

09:59 AM | Person from Customer Advocate team: Monthly invoices are what's available.

 

10:02 AM | Person from Customer Advocate team: Unfortunately, we do not have a comprehensive statement that consolidates all charges for the past 12 months in a single document. However, monthly invoices can be downloaded for your reference.

 

10:02 AM | Customer: I just told you that.
Are you in fact telling me that you cannot provide a collated statement of payments for the last 12 months?
Instead I have to go to 15 products x 12 months and do a total of 180 downloads and then take each amount and transcribe into a spreadsheet?
Is this what I get for paying Atlassian $USD30,000 per month?

 

10:05 AM | Customer: Person I know that you are not personally responsible but please pass on my EXTREME displeasure at such a poor effort on the part of Atlassian in providing basic financial reporting to their thousands of customers around the world. The Community is absolutely FURIOUS by the way.

 

10:07 AM | Atlassian: Thank you for your patience!

I am still working on your request. Please allow me a little more time, and I will get back to you.

 

10:10 AM | Person from Customer Advocate team: I'm saddened that I am unable to provide the specific document you requested at this time. However, I will pass along your feedback to the proper channel.
 
 In the meantime, the monthly invoices in my.atlassian.com account are downloadable. Each invoice shows the details of your active products and user counts per month.

 

10:12 AM | Customer: That's great but sorry to say woefully inadequate and extremely short sighted on the part of Atlassian. I guess resources are need to count the money instead...

 

---

Exported from Customer Advocate team on November 29, 2024 at 10:12 AM Hong Kong time HKT (GMT+0800)

0 votes
Ghislain May 23, 2024

For every one. I contact the support, and as i thought, we must have the role/group Billing admin. to access Billing Console
If you do not have or none of your user has, you must contact the support to add at least one user.

The page as history and every thing for at least the product Jira (Bitbucket seems to be somewhere else for me)

0 votes
Michael Mokri
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October 20, 2023

I submitted a ticket to Jira about this very issue. Their answer was that you have to be a billing admin to view prior bills.

Sascha Goebel
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November 22, 2023

Is there any special checkbox I have to tick? I'm the site admin and there doesn't seem to be a separate billing admin group or role.

0 votes
Zulfiqar Bin Zafar
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February 22, 2022

Hello @Prabhat ,

Welcome to the Community!

From your site's Administration, go to Billing > Billing history. From there, select Download to open an individual bill. You can also view your billing history from my.atlassian.com.

For detailed understanding you can read the below article:
Manage your bill for Standard and Premium plans

Thanks & Regards,

Zulfiqar Bin Zafar 

Richard Koch
Contributor
August 20, 2023

Seriously.. that is not there... 

Why cannot you guys make it easy to find the invoices???

Every other screen has a left hand nav.. billing is just a list of subscriptions. 

 

Have a menu item called "Invoices" PLEASE

 

really the worst billing interface in the industry from probably the best product

Like # people like this
André Lapointe
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September 28, 2023

I agree with Richard. I'm scratching my head trying to understand this. I also only see a list of subscriptions on the Billing page, no history link.

Like Alejandra Vergara likes this
Thomas Hyatt
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October 24, 2023

Once you're on the billing tab, go to "Manage" for one of the services and it should take you to a page where you can select to view the billing history :)

Pavlo Lesiv
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October 25, 2023

Sheesh, you guys could have at least given the person asking this link:

 

https://admin.atlassian.com/billing/

 

I had to google "atlassian billing tab" to get to this, because navigating to it with all the dropdown menus on the top or using different search queries brought me nowhere.

Hope this gets recognized as an issue and fixed someday...

Alex Ray May 7, 2024

Link doesn't work...

Ghislain May 22, 2024

The link is redirecting to the the admin/overview page.

The billing console is not accessible anymore even with org admin group.

I can not change anything about our billing, neither payment information, email etc...

The official documentation state as Org admin we can access to the billing ! It seems only user with billing role can.

Big deal, if none user as billing role, how can i give this role to a user even as org admin ???

Ghislain May 22, 2024

For user which are still looking for. It seems that we can have some data, bill etc there "my.atlassian.com". Atlassian must put some effort in this panel please !

Richard Koch
Contributor
May 22, 2024

Thx. I have given up with admin panel and download pdf invoices from my email.

 

I hope they fix this 

 

Appreciate your help.

John Dickey
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October 15, 2024

Jira Administration:

Figure this out. I mean this is a large part of your business model and it needs to be something customers can easily go in and download.

I honestly don't care about all the crap that pops up and don't have time to explore all your new junk.

Just make it easy for customers - how ridiculous

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