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error when login to bit bucket account

tonymanu
tonymanu
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Apr 25, 2023

i am getting following error when login to bit bucket account.

 

"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again."

 

Thanks,

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 26, 2023

Hi @tonymanu and welcome to the community!

Your Bitbucket Cloud account was inactive, which is the reason for the error you were seeing.

I went ahead and reactivated it, could you please let me know if you are able to log in now?

Kind regards,
Theodora

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Peter Van de Voorde
Peter Van de Voorde
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Apr 25, 2023

Hi @tonymanu ,

Welcome to the Atlassian Community.

It sounds to me like you might have a browser issue that's preventing you from logging in to Bitbucket. Probably one of your browser add-ons is causing this issue.

I would suggest turning all of your add-ons off for a minute and try again to see if that solves the problem. You can then turn them on 1 by 1 to see which one causes the problem.

You could also try going into incognito mode or us a different browser and see if that fixes your problem.

Cheers,

Peter

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Bitbucket
Bitbucket
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

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