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mike pa I'm New Here Jan 01, 2023

Hi Atlassian support, 

I just signed up for bitbucket with this email address again after a few years of it being dormant (since i have been using bitbucket through company addresses instead). So i'm getting the error message 

You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.

 

clearing the cache didnt do anything. googling this bug, some other people got marked as spam or got deactivated because it went dormant. is this what happened to me too? please fix so i can do my work. 
Cheers, 
Mike

2 answers

0 votes

Hi @mike pa,

Your Bitbucket Cloud account was indeed in a dormant state. I went ahead and reactivated it, could you please try logging in now and let me know if the issue is resolved?

Kind regards,
Theodora

0 votes

Hi @mike pa and welcome to the community,

You better create a support request to Atlassian's support and not here. Do that here https://support.atlassian.com/contact

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