cannot link jira and bitbucket

[Neil Duffin]

A couple of days ago my 'commit' links in issues in JIRA stopped working. Checking the 'webhooks' it seems that JIRA or Bitbucket is getting a 403 (permission denied) error. So I decided to remove the integration and set it up again (after waiting a day and having no 'fix' appear - so assumed it's me not the server). Since then I cannot actually do a re-link of the services. If I try to go into 'integrations' in Bitbucket and click 'Add' and specify my URL in JIRA Cloud, after hitting the first screen and clicking through to get the integration, I get an error...

Error

The add-on failed to be installed: Error calling installed at URL https://bitloopygames.atlassian.net/rest/aci/1.0/installation/jira-bitbucket-connector-plugin/install: 403 Client Error: Forbidden for url: https://bitloopygames.atlassian.net/rest/aci/1.0/installation/jira-bitbucket-connector-plugin/install

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...anybody else seen this? Any idea what I'm doing wrong or what's going wrong behind the scenes?

[TIMUR SHAKUOV]

To make this integration you also need to have JIRA Software in your JIRA account applications list. I had the same error until I added it.

[Neil Duffin]

I can't remember exactly how I did it, but I resolved this particular issue by making sure that the link was removed at both ends - ie from within Bitbucket and from within Jira. Then I managed to re-link successfully.

Sorry not to be more helpful, but as my system is working, I really don't want to re-test to see how I did it and run the risk of breaking everything again.

[Sven Varkel]

Same problem here, exactly the same error message.

[Roman Dutchak]

Resolved?

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