cannot find my respository

[Usha K]

<repo-name> is my repository and I cannot find it?

[Theodora Boudale]

Hi @Usha K and welcome to the community!

I can see that you have a Bitbucket Cloud account. There was a repository with this name in one of your workspaces but it shows as deleted and it has a size of 0 bytes.

Our logs show that this repo was created from an import. Can you confirm if you imported this repo in Bitbucket Cloud? Were you ever able to access it?

In case this was indeed an import, can you try importing the repository one more time?

Just a heads up, I removed the repo name from your post to protect your privacy.

Kind regards,
Theodora

[Usha K]

it used to belong to <email_redacted> but our website got hacked and changed the email to <email_redacted>

Now when I login I don't see it

It went under 24*****s or n****s 

[Usha K]

 the workspace used to be w*****t ... I can't find that either

[Usha K]

is someone working on it... I see one of my repositories under Wanteet. I have ten to fifteen or so repositories under 24*****s that need to be retrieved

[Patrik S]

Hello @Usha K ,

The Bitbucket account associated with the email you have used to post this question does not have access to the workspace 24*****s. It seems you have access to that workspace with a different email. To protect the privacy of our customers, we from support are not able to share email addresses.

In this case, you can try to log in to Bitbucket with any other emails you own and verify if that email has access to the workspace you want by clicking on the Personal Avatar (top right corner) > All workspaces.

Thank you, @Usha K !

Patrik S

[Usha K]

ok now I can't see even that one repo in <redacted> 

If it is under <redacted>, can you please change it to <redacted> because <redacted> does not work any more. we dont have that domain any more. appreciate your help.

[Patrik S]

Hello @Usha K ,

As I mentioned, unfortunately, we from support are not able to share or change the email address of an account.

If you have any other emails, you can try logging in to Bitbucket with those emails. When logging in, if it asks you to create a new Bitbucket account, it means that email does not have a Bitbucket account associated with it, so that is not the email you are looking for. You follow that process for all the emails you own, to try to find the correct one.

Thank you, @Usha K !

Patrik S

[Usha K]

I tried all the emails and I am unable to access this repo. Some of the emails I tried are

<email_redacted> .com and .us which no longer works

<email_redacted> ...

<email_redacted> ...

Could someone please contact me at <email_redacted> so I get some support for this issue. Would love to establish my veracity and get my repos back. It is VERY URGENT

There has been some mess up from the looks of it.

[Theodora Boudale]

Hi @Usha K,

You have shared different workspace names in different replies of yours. It is unclear at the moment if you are looking for a repo named 24*****s or a workspace named 24*****s.

When you log in to a certain account in Bitbucket Cloud, please make sure to:

• select your avatar (top right corner)
• select All workspaces

You will then see a list of all workspaces this account has access to. From this page, open each workspace in a new tab and then select Repositories from the menu at the top to view the workspace's repositories.

If you still cannot find a certain repo, can you post its URL here but masked (with some asterisks masking some characters)?

Kind regards,
Theodora

[Ash Yadav]

Hi @Usha K welcome to the Atlassian Community! 

Can you please advise if this is for Cloud or DC/Server? 

Can you also please share a screenshot or error message you're facing? 

It will make it a lot easier for us to help you. 

Kind Regards, 

Ash 

[Usha K]

cloud