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Your push failed because you've exceeded your user limit although we are 5

Hello I am getting "Your push failed because you've exceeded your user limit, and this repository is restricted to read-only access.Change your plan to restore write access" Although I am sure that we are five members. Even In settings I have this message:

"You've got 5 users (including you) with access to one or more of your private repositories."


Is there is anything that I am missing? Please answer me as I wanna setup CI/CD and I need to take a decision about which repo I should use if this will not work.




4 answers

1 accepted

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Answer accepted
Ana Retamal Atlassian Team Feb 13, 2019

Hi Mostafa, welcome to the Community!

I've checked your account and I could see that there are 6 users with access to your repositories, that's exceeding the plan. You can see that using the following URL, and making sure you replace <username> with your actual username<username>/plan-users/ .

Let us know if you have any questions!


But what to do if i am already at a Standard plan and suddenly system tells me i have to few users, though the admin-/billing-area also tells me i am on "Standard" and my subscription is runnig 10 more days?

FYI guys, after upgrading to the Standard plan I began getting the same message over and over whenever I tried to push my changes.

It solved by itself after a few minutes. It takes a while to update their servers, accounts, whatever before you can have it enabled for more than 5 users

i have a problem

Push failed
Remote: ********************************************************************************
remote: [ALERT] Your push failed because you've exceeded your user limit, and this
remote: [ALERT] repository is restricted to read-only access.
remote: [ALERT] Change your plan to restore write access:

but i have need tarif

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