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Your push failed because the account '<workspace-id>' has exceeded its user limit

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guillermo1976
guillermo1976
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Nov 17, 2023

Hello, i'm trying to push repository and get this error, i already have pushed before, but now i can't.

[ALERT] Your push failed because the account '<workspace-id>' has exceeded its
[ALERT] user limit and this repository is restricted to read-only access.
[ALERT] Change your plan to restore write access

I hadd a free account but today changed to standard and still having the same issue.

Can you please help me with this problem?

Thanks

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 20, 2023

Hi @guillermo1976 and welcome to the community!

I can see in our system that you have upgraded the billing plan of your personal workspace to Standard. However, the workspace that is showing this error is different. The billing plan needs to be upgraded for the workspace mentioned in the error message (I removed it from your post to protect your privacy).

You can downgrade the billing plan of your personal workspace to Free. You will then need to ask one of the admins of the other workspace to upgrade its billing plan.

Please feel free to let me know if you have any questions.

Kind regards,
Theodora

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