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1) Does the virtual machine where the runner is running meet the minimum requirements listed here for Windows?
With regards to the memory requirement, please note that more than 8GB will be needed if you are running steps with 4x or 8x size.
2) Can you check the log file of the runner, find the entries for the date and time that such a failed build was executed and post them here? (Please make sure to sanitize any private data in the logs prior to sharing).
The runner log file is located at:
If your repos belong to a workspace on a paid billing plan, you can also create a support ticket if you prefer to share the logs privately (a support ticket will be visible only to you and Atlassian staff). You can create a ticket via https://support.atlassian.com/contact/#/, in "What can we help you with?" select "Technical issues and bugs" and then Bitbucket Cloud as product.
From my point of view it should work out because we do not have any 4x or 8x step sizes, but i will paste the system details of the VM in here:
I hope you are able to zoom in, if not here is the another picture of the System Ram:
On Bitbucket i was able to see that the error occured on the 12th of Jannuary at 06:08:10 pm, which this picture shows:
I am not able to see any log data after 2023-01-12 17:20:59 like this picture shows:
The whole log was sent to the support like you suggested.
Since you created a support ticket, it's best to focus on that, in order to avoid any confusion that may arise from troubleshooting the problem in two different places with two different people. Please make sure to provide the URL for some of these failed builds as well in the support ticket, so that my colleague who will work on your ticket can check additional logs from our side.