It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why would email correspondence from Jira to users not be recieved?


I am new to Jira and Bitbucket.  I have just signed up for both with "Standard" paid subscriptions for my team.  I have invited users by email, however none of the users on my domain receive the invite email.   The only user to receive my invite was an existing Bitbucket/Jira user outside our domain. 

I tried to allow users to self sign-up.  Users in my domain can reach our Jira site and sign-up with their email, but the confirmation email never reaches their inbox.

Yes, they have checked their "SPAM" folder.

Any ideas on what could be causing this?



1 answer

1 accepted

0 votes
Answer accepted

Hi Clayton, sorry for the delay! Are you still experiencing this issue?

The fact that one of your users received the email means that Jira mail's system is working fine and emails are being sent out. If they're not receiving them it could be that they're bouncing for some reason, in that case we'll need to get their email addresses so we can check in our system.

If you still need assistance with this, let us know and we'll create a Support ticket for you so you can submit that info privately.

Best regards!


Thanks for the reply Ana.  Yes I was able to get in touch with tech support.

When I sent out the original invites from JIRA to our team, our email server was temporarily down so the emails bounced.  I didn't know it, but on the JIRA side this placed a block on the email addresses that bounced.  Tech support was able to remove the block on the affected addresses, then everything worked as expected.



Glad you got it solved, Clayton! 

Have a good day :)


Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Mar 14, 2019 in Bitbucket Pipelines

Building a Bitbucket Pipe as a casual coder :  #!/bin/bash source "$(dirname "$0")/" enable_debug extra_args="" if [[ "${DEBUG}" == "true" ]]; then extra_args="--verbose" fi # mandatory variables R...

1,028 views 1 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you