Why does the MacOS Runner fail with 401 or 409 error randomly?

[trittmueller]

I am really desparate right now, because the runner seems to be very instable.

It randomly throws the following error:

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[2024-03-26 08:42:54,961] Updating runner state to "ONLINE".

[2024-03-26 08:42:55,000] An error occurred whilst updating runner state to "ONLINE".

com.atlassian.pipelines.stargate.client.core.exceptions.StargateUnauthorizedException: Response Summary: HttpResponseSummary{httpStatusCode=401, httpStatusMessage=Unauthorized, bodyAsString={"code":401,"message":"Unauthorized"}}

at java.base/jdk.internal.reflect.DirectConstructorHandleAccessor.newInstance(DirectConstructorHandleAccessor.java:62)

Suppressed: reactor.core.publisher.FluxOnAssembly$OnAssemblyException:

Error has been observed at the following site(s):

*__checkpoint ⇢ 401 from PUT https://api.atlassian.com/ex/bitbucket-pipelines/rest/internal/accounts

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Could it have to do with the following error, that also occured randomly? I know the error looks like that the runner was used by several parties at the same time. However, it is only used in one repository.

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[2024-03-25 15:49:26,275] Updating runner state to "ONLINE".

[2024-03-25 15:49:26,650] An error occurred whilst updating runner state to "ONLINE".

com.atlassian.pipelines.stargate.client.core.exceptions.StargateConflictException: Response Summary: HttpResponseSummary{httpStatusCode=409, httpStatusMessage=Conflict, bodyAsString={"key":"agent-service.runner.conflict","message":"Simultaneous state updates were attempted for runner with id:

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I couldn´t find any help for either of the errors anywhere, so I will be grateful for any advice.

If that is important: I am using the latest Java Version.

I tried both the latest runner version and an older one (1.508), just to see if that would change anything, but sadly no.

[Ben]

Hi Tritt,

I can see that you are a member of a Premium company workspace (the name starts with a C).

Please raise a ticket directly with our support team using your company workspace URL with Bitbucket Cloud selected as the product and Technical Issues & Bugs selected as the issue type so that we may gain access to your workspace and assist you further:

• https://support.atlassian.com/contact/

If you have issues raising a ticket, please let me know and I will do so on your behalf - I will need to know your timezone so I can get this routed to the team within your geographical location.

Cheers!

- Ben (Bitbucket Cloud Support)