Why are user names being replaced by "Unknown user" in many places in BitBucket?

[Nathan Wallach]

Sometime in roughly the last 12 hours, something seems to have changed in how user names are being handled in several places in BitBucket Cloud.

Multiple places are listing "Unknown user xxxxx" instead of the user name. I see this in the list of users in a group, in the member of a team, in the user list of  "user and group access" of a private repository.

Others have reported the problem in pull requests.

See: https://bitbucket.org/site/master/issues/19127/pull-request-not-showing-username

Images:

[Sathish Challa · Accepted solution]

Same here

[Sathish Challa]

It is rectified now....Thanks Atlassian.

[kevinaird]

Hello - This same issue just occured on my repo.

[monsterdoug]

I am also getting this issue. All users at my company are now "unknown users".

[Henry Santoso]

yes I'm getting this issue.

[Nathan Wallach]

Atalassian just fixed the problem:

https://bitbucket.status.atlassian.com/incidents/sj83qrmc8fzj

At least for me, I see user names as expected again.

[Jefims Bistrovs]

Yes, everything is ok now

[CPP - Chirag Patel]

Facing same error again. anyone ?

[Nathan Wallach]

It seems this issue keeps recurring. 

https://bitbucket.status.atlassian.com

reports

Past Incidents

Aug 9, 2019

Display Name are displaying User-##### instead of usernames

Resolved - This incident has been resolved. 
Aug 9, 06:53 UTC

Investigating - We are currently investigating this issue and will provide further update soon. 
Aug 9, 06:30 UTC

[Nathan Wallach]

See:  https://bitbucket.org/site/master/issues/19250/all-user-become-unknown-user-please-asap

It's too bad that only the issue tracker is public, but not some indication of the code changes causing this recurring bug or the bug fix patches.

[pablo_fbsg]

Also experiencing this issue. Looking for a fix asap as we need to deploy today

[Deleted user]

any idea if atlassian is already aware of this issue?

[gregreindel]

Not sure, i cant create branches/merge either.

[monsterdoug]

Yes it would seem Bitbucket is aware of this as its mentioned in the overall status page https://bitbucket.status.atlassian.com/

Looks like it might be fixed now :)

[Dylan Sale]

Yep same for me.

[Rocky_Lee]

I have exactly the same problem

[sunilchandra90]

[sunilchandra90]

Even for me it's showing......I'm feeling suspicious

[sunilchandra90]

Can anyone let us know how this happened

[davidnp]

Same here, for all repositories, "Unknown user"

[SandeepSingh R]

I am also getting for 2 USERS

[Namdev Kendre]

same here

[Mowd]

Same, all users in my repository became Unknown user.

[Jefims Bistrovs]

+1, i have the same issue in bitbucket commits oveview. Commit author names now are: unknown user xxx

[Dominik Domin]

+1

[Girish K C]

same here..