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Why are user names being replaced by "Unknown user" in many places in BitBucket?

Sometime in roughly the last 12 hours, something seems to have changed in how user names are being handled in several places in BitBucket Cloud.


Multiple places are listing "Unknown user xxxxx" instead of the user name. I see this in the list of users in a group, in the member of a team, in the user list of  "user and group access" of a private repository.

Others have reported the problem in pull requests.





14 answers

1 accepted

0 votes
Answer accepted

Same here

It is rectified now....Thanks Atlassian.

Hello - This same issue just occured on my repo.


I am also getting this issue. All users at my company are now "unknown users".

yes I'm getting this issue.

Atalassian just fixed the problem:

At least for me, I see user names as expected again.

Yes, everything is ok now

Like # people like this

Facing same error again. anyone ?

It seems this issue keeps recurring.


Past Incidents

Aug 9, 2019

Display Name are displaying User-##### instead of usernames

Resolved - This incident has been resolved. 
Aug 9, 06:53 UTC


Investigating - We are currently investigating this issue and will provide further update soon. 
Aug 9, 06:30 UTC



It's too bad that only the issue tracker is public, but not some indication of the code changes causing this recurring bug or the bug fix patches.

Also experiencing this issue. Looking for a fix asap as we need to deploy today

0 votes
Deleted user Jul 29, 2019

any idea if atlassian is already aware of this issue?

Not sure, i cant create branches/merge either.

Yes it would seem Bitbucket is aware of this as its mentioned in the overall status page


Looks like it might be fixed now :)

Yep same for me.

I have exactly the same problem

Even for me it's showing......I'm feeling suspicious

Can anyone let us know how this happened

Same here, for all repositories, "Unknown user"

I am also getting for 2 USERS

Same, all users in my repository became Unknown user.

+1, i have the same issue in bitbucket commits oveview. Commit author names now are: unknown user xxx

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