Why am I not receiving Bitbucket invitations on my email?

[Alexandra Bumbar]

Not receiving email invitations from Bitbucket in order to be able to work on my team's project. I am getting other kinds of emails from Bitbucket and other Atlassian products, however the invitiation emails from my supervisors are not reaching my inbox/spam. Can someone help with that?

[Syahrul]

G'day, @Alexandra Bumbar 

A good starting point is to search for "am.atlassian.com" and look for the email subject "invited you to join" in your mailbox. It's possible that the email was filtered and moved to another folder.

I can see no issues from our mail logs, so it's likely being redirected due to a filter or removal on your mail server level. If you can't locate them in your mailbox, maybe check with your mail server team to see if they blocked our invite email.

Regards,
Syahrul

[Alexandra Bumbar]

Hi Syahrul, thank you for your reply. I will check that.