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Why Merging any Pull request take more time? Edited

Since last week I'm facing an issue while merging any Pull Request it is taking more time compare to previous experience. 

It shows like below:


Need to refresh page then again have to press "merge". Sometimes it asks for "merge" but when we hit "merge" then it says "This pull request is already closed."

MicrosoftTeams-image (17).png



1 answer

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Hello and welcome to the community.

Our engineering teams are in the process of migrating many of our core services onto new infrastructure. As part of this migration, we are aware that certain operations including those that require significant file system I/O may perform more slowly than usual.

It is helpful to realize that pull request merges are an asynchronous operation. This means that after you click “Merge”, this triggers work in the background to take care of merging the changes in your pull request into the destination branch. In fact, once you see the message “Merge in progress” on the page, you can safely navigate away. When you revisit the pull request a few minutes later, it will be merged.

While merges may take longer than normal over the next few days, rest assured they are still working! We will update our status page if our monitoring systems ever detect that merges are actually failing to complete successfully.

Kind regards,

peteichuk I'm New Here Jul 20, 2021

Hello Theodora!

Maybe it is worth rolling back the infrastructure changes because these changes negatively affect performance?

Kind regards,

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Hi Theodora, is there any update? It's been a lot longer than a "few days"

Hi everyone,

I wanted to share the following blog post from our head of engineering regarding the infrastructure changes in Bitbucket Cloud, the issues that came with it, and what our plan is:

This blog post, among other things, explains how merge tasks take longer post our infrastructure migration. We have made the merge tasks run asynchronously so your team wouldn’t be blocked from doing other activities on our platform while their PRs are being merged and can navigate away from the page. In the meantime, it is our primary goal to continue to work on improvements and to continue identifying and removing potential bottlenecks that are causing delays.

Our team is aware that slower merge times are having an impact on our customers and is working tirelessly on multiple initiatives to identify and eliminate the bottlenecks that are contributing to these delays. We are deploying small improvements daily.

At this point, it's hard to share the timeline around when we anticipate the merge times to improve, but rest assured, our team is treating it as a top priority.

Kind regards,

Thanks for the update Theodora.  Unfortunately, making it an async process doesn't help at all.  Many times our engineers are sitting idle waiting for pipelines to trigger from the merge or are waiting for a merge operation to complete so they can pull master and create a new branch. 

When it takes 5+ minutes for a merge to happen this reduces the productivity of our engineering staff and makes it less likely they will submit smaller, more consumable, PR's instead of large, unwieldy PRs, where mistakes may be overlooked.

I think there's a lack of empathy and understanding of how users are consuming the service that is minimizing the impact and severity of this issue internally at Atlassian.  Let me be clear, your customers are losing time and money due to this problem.  Will this issue alone be enough for some organizations to switch to another provider?  Perhaps... it definitely makes it harder to defend not using the current leading name in the industry.

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