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Why I can't login in?

Pentti Ristmeri
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 20, 2023

When I try to add files to the repository I made, the push command opens a login window that does not accept usernames/passwords. The same happens if I open the Sourcetree application and try to clone a repository, for example. Failed logging in.

1 answer

1 vote
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 21, 2023

Hello @Pentti Ristmeri and welcome to the Community!

Based on your description of the issue, I suspect you are using HTTPS to interact with your repository.

If that is the case, git operations using HTTPS must be authenticated using the following set of credentials : 

  • username : your bitbucket account username (not the email address). You can find your username by navigating to your Bitbucket personal settings while logged in.
  • app password : a user-based access token. This is not the same password you use to login in the UI. If you haven't already, you can create a new app password under your account. To push to the repository, the app password needs to have at least repo:write scope.

So when you are prompted for the username and password, could you try providing the credentials as described above and let us know how it goes? 

If you are still facing the issue, we kindly ask you to share a screenshot of the login windows you are seeing when executing the git push.

Thank you, @Pentti Ristmeri !

Patrik S

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