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Why Does Bitbucket Ask for Two Factor

Chase Barrett December 7, 2023

Our organization uses Microsoft SSO with MFA to log into our cloud Atlassian products, so there should be no need for Atlassian's  additional Two Factor authentication. In the past, I've been able to authenticate with both my browser and my phone no problem. But about a week ago, my phone logins started asking me for an OTP from my authenticator (???) and I'm unable to get in with my phone. From my browser, I can see that Two Factor is disabled for my account, so I'm not sure why I'm seeing this. Any thoughts why the Two Factor screen would show up spontaneously for just my phone login?

1 answer

0 votes
Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 10, 2023

Hi Chase,

I've opened a Bitbucket Cloud support ticket on your behalf, as you are a member of a Premium workspace and therefore are entitled to Premium-level support from our team.

Please check your email for further troubleshooting.

Cheers!

- Ben (Bitbucket Cloud Support)

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