Which creator/admin account controls the member limits in a team?


A colleague signed up for a $10/month account, and created a team.

He then assigned me as an administrator.

However, I got the notice:

It's time for <<team-name>> to upgrade to the next user level. Committers will have read-only access. Upgrade now.

How do I make the user limit charge against my colleague?

The setup is that my colleague handles the payments, and I handle the administration.


3 answers

1 accepted

The user limit applies only to the team or paid user account, not to the individual members. Depending on your desired development workflow, forks where your team members need access will need to be owned by the paid team. If an individual forks into their own account, they will need to remove access to not go over the plan limit.

Thanks. This is resolved now.

It wasn't clear to me at first that the account needed to be a team account.

I understood it as: a paid user can create the teams, and the team will have the higher limits.

Hi Miguel,

Regarding to the license I will recommend you to contact Atlassian Sales directly via email: sales@atlassian.com or if you would like quicker assistance please feel free to call one of our offices (please select the sales or customer service phone menu option):

  • Amsterdam: +31 20 796 0060
  • San Francisco: +1 415 701 1110
  • Sydney: +61 2 9262 1443

Feel free to contact us if you have any further questions/problems. :)

Have a nice day

Warm Regards

Thanks, I'll contact sales when I get more details about the account my colleague bought.

0 votes

The person that is main technical or billing contact for the license, can access his/her my.atlassian.com account and change the license from there to adjust the user limit.

Thanks. Sorry I wasn't so clear.

The person who set up the account (I'm not sure about the technical and billing contact) has the $10 account for 10 users. I, an admin, have a free account for 5 users.

The team is now 7 members in size but it hit the limit. So, it looks like the paid account isn't being charged.

My question is - how could this happen, and how do we make the users charge against the paid account?

Suggest an answer

Log in or Join to answer
Community showcase
Piotr Plewa
Published Dec 27, 2017 in Bitbucket

Recipe: Deploying AWS Lambda functions with Bitbucket Pipelines

Bitbucket Pipelines helps me manage and automate a number of serverless deployments to AWS Lambda and this is how I do it. I'm building Node.js Lambda functions using node-lambda&nbsp...

691 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot