Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

When i do commits, i get following: This user cannot be matched to an Atlassian user, how to fix thi


Hi, i have a atlassian user with my email provided from the company, i have created a repository behalf of the company, but when i do commits, my avatar dosent show up, just a placeholder and says that: This user cannot be matched to an Atlassian user. How can i fix this, because when i do commits, it now shows up, but when i merged and etc. via bitbucket my avatar url shows up, how can i fix this?


Skjermbilde 2019-09-21 kl. 13.24.54.png

This show when i commit, but when i merged and etc. via bitbucket i get it right:


Skjermbilde 2019-09-21 kl. 13.26.07.png


This is really annoying, how can i fix this?


In my .ssh folder i have a config where im using two ssh-keys:

Host *
UseKeychain yes
AddKeysToAgent yes

#Github (default)
Host gh
User git
IdentityFile ~/.ssh/id_rsa

#Bitbucket (secondary)
Host bb
User git
IdentityFile ~/.ssh/id_rsa_bb


Thank you!

2 answers

1 accepted

11 votes
Answer accepted

If the email address in your commit does not match what's in Bitbucket you will see this behavior. I recommend generating ssh keys that include your email:

ssh-keygen -t rsa -b 4096 -C ""

 Then configure git to use the same email address and user name you use in Bitbucket so that these appear in your commit log:

git config --add "" 
git config --add "First Last"

 Good luck and happy coding!

  • Configure email and name helped me no need to generate ssh keys

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Bitbucket

New improvements to user management in Bitbucket Cloud 👥

Hey Community! We’re willing to wager that quite a few of you not only use Bitbucket, but administer it too. Our team is excited to share that we’ll be releasing improvements throughout this month of...

3,818 views 10 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you