Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

When I log in using my google acocunt, I get a new repo list

  1. I have lost access to my old account Mikkel_T_Andersen with some important repo on, could the admin reach out to me so we can resolve this?

1 answer

0 votes

Hi Mikkel,

I checked in our system the Bitbucket account that has the same email as your community account.

This email has some dots in the username of the email. Dots in Google emails don't count, but for Bitbucket the email addresses emailA@gmail.com and email.A@gmail.com are different. If you try to log in with Google (instead of email and password), you'll get logged in with the email address without the dots.

I would suggest attempting to log in with email and password and using the email address that includes the dots in the username.

Please feel free to let me know if you can access your account then and if you need anything further.

Kind regards,
Theodora

That did not help...

 

So its these 2 accounts

https://bitbucket.org/Mikkel_t_andersen/

https://bitbucket.org/mikkeltandersen/

 

Where I dont have access to the mikkeltandersen if I use my google account to login... is there a way you can merge the 2 accounts or contact me directly instead of a public forum?

Hi Mikkel,

Thank you for the info. The issue does not seem to be related to what I posted in my previous reply.

The first account has the same primary email as the community account you used to create this post. However, the primary email of the second account does not seem to be related at all to the one of the first account.

Do you remember the primary email of the second account?

We don't have any functionality to merge accounts and I'm afraid that we cannot disclose the email of the second account, because you are reaching out to us using an email that is not associated with said account, so we cannot verify that you own this second account.

You can find more details on account ownership, what we can and cannot help with, in the article below:

My suggestion would be to try logging in using any of the other email addresses you own, to see if that gives you access to the second account. If you don't remember the password, you can request a password reset email via https://id.atlassian.com/login/resetpassword for any other email addresses you own.

Kind regards,
Theodora

If I read the link right then you can help me....  so please reach out on email so I can give you all the details - I dont want to put that on this forum...

Hi @Mikkel Andersen,

I have created a ticket with the Bitbucket Cloud support team using the email of your community account. You should have received an email with a link to the support ticket. Just in case you haven't received the email, please feel free to let me know and I can share the link here. The ticket is visible only to you and Atlassian staff, no one else can view its contents even if they have the URL.

Please note the following:

  •  I have created the support ticket using the email of your community account
  • This email is not associated with the account you are trying to access
  • The only way we can share any details of that account in the support ticket is if
    1. you let us know in the support ticket any of the emails associated with that Bitbucket account
    2. we can then CC any of these emails in the support ticket
    3. afterwards, you provide a reply in the support ticket from that email address. This way we can confirm if you have ownership of that email and the associated account.

If you have any questions, please feel free to let me know.

Kind regards,
Theodora

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Bitbucket

📣 Calling Bitbucket Data Center customers to participate in research

Hi everyone, Are you Bitbucket DC customer? If so, we'd love to talk to you! Our team wants to dive deep to understand your long-term plans regarding Bitbucket DC and Atlassian Cloud. Do you plan...

173 views 2 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you