What does the bitbucket error message "Server Busy" mean?

When I search in Bitbucket I get this message:

Server Busy

The server couldn't process your request, please try again later.


What is causing this, and how can we fix it?

6 answers

I am seeing same error with Bitbucket Server setup.


image2016-8-19 9:43:24.png

In new version bitbucket ( 5.2.2)
Start scritp is - start-bitbucket.sh
And when embeded elasticsearch not running you can't execute search on web-page. (
Server Busy)

But  you can run one manualy by script - _start-search.sh
(in bin directory)
But, before set several enviroments

* (dir where your executed scripts like _start-search.sh)
* (dir where  installed your bitbucket version)
* (dir home, where stored all data, for example elastisearch settings too /home/bitbucket/data/shared/search/elasticsearch.yml)

export BIN_DIR=/opt/atlassian/bitbucket/5.2.2/bin

export INST_DIR=/opt/atlassian/bitbucket/5.2.2

export BITBUCKET_HOME=/home/bitbucket/data

and then execute 

/bin/bash /opt/atlassian/bitbucket/5.2.2/bin/_start-search.sh

#If you run your bitbucket server by root
#You can add in script _start-search.sh

su - bitbucket -c ""$ES_DIR/bin/elasticsearch" -d -p "$ES_PID" $ES_DEFAULT_ARGS"


"$ES_DIR/bin/elasticsearch" -d -p "$ES_PID" $ES_DEFAULT_ARGS

We came across this issue, too. 

We are noticing the same error.

Looks like the cause is Elasticsearch service is not running.


Atlassian released Elastic bundled with Bitbucket in 4.6. During upgrade, it seems that if you didn't check the "start up Bitbucket" on the last screen of the atlassian-bitbucket*.exe installer wizard, Elastic will not have been installed as a service properly.

Trying to confirm with Atlassian now that the remedial steps are:

  1. stop Bitbucket
  2. install the Elastic service and make sure it runs automatically
  3. re-start Bitbucket.


Thanks for responding. The reason is Elasticsearch is not running, either. 

We install the Atlassian Bitcucket on Linux machine, and we found that there are two scripts for starting the service, that is, startup.sh and start-bitbucket.sh. 

The script we use is startup.sh, and when dive into the code, there is nothting piece for starting Elasticsearch. 

Does I missing any part of it ? What is the best practice to starting Atlassian services ? 



We are also experiencing this issue.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Jun 12, 2018 in Bitbucket

Do you use any Atlassian products for your personal projects?

After spinning my wheels trying to get organized enough to write a book for National Novel Writing Month (NaNoWriMo) I took my affinity for Atlassian products from my work life and decided to tr...

24,554 views 26 12
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you