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Webhook - null response

Samuel_Arruda
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February 13, 2024

We're having error when webhook started. On our side firewall we don't received the request from webhook.


This is a part of error when we monitoring the Request Logs:

EventDetails Actions
pullrequest:fulfilled2 hours agoNETWORK ERROR........



HTTP status
: -2

Request time: 2 hours ago

Headers

Body

<null response>

Request

Headers

X-Event-Keypullrequest:fulfilled

1 answer

1 vote
Patrik S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 15, 2024

Hello @Samuel_Arruda and welcome to the Community

The error you are receiving in the webhook (Network error -2) is usually associated with a firewall or a reverse-proxy that is in front of your server and blocking the connection from Bitbucket Cloud.

All the IP ranges used by Bitbucket webhooks are listed in the Outgoing Connections section of the following documentation : 

In this case, could you please confirm if all the IP ranges listed in there are currently allowed in any firewall/proxy you have in front of your server ? 

I would also suggest taking a look at the following article with suggested steps to troubleshoot bitbucket webhooks : 

Thank you, @Samuel_Arruda !

Patrik S

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