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bartolomeus NA
bartolomeus NA
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December 28, 2024

Hello,

I'm opening this question as suggested in this other question.

I'm getting a "We couldn't log you in" message when trying to connect to Bitbucket; since I have not accessed it in quite a while, probably my account is inactive and needs to be manually reactivated.

Thank you

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 30, 2024

Hi @bartolomeus NA and welcome to the community!

Your Bitbucket Cloud account was marked as dormant, which is the reason for the error you saw.

I reactivated your account. Can you please try logging in when you have some time, and let me know if the issue is resolved now?

Kind regards,
Theodora

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Nikola Perisic
Nikola Perisic
Community Leader
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December 29, 2024

Welcome @bartolomeus NA 

The reason is indeed because you haven't logged in for a certain amount of time. This is something that Atlassian needs to take a look. I've added the tag that is relating to them for a higher visibility.

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