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We are getting 402 even after the payment

Bemasterly
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October 4, 2024


remote: ********************************************************************************
remote: [ALERT] Your push failed because the account 'workspace-id' has exceeded its
remote: [ALERT] user limit and this repository is restricted to read-only access.
remote: [ALERT] To restore write access, ask an account administrator to upgrade their plan.
remote: [ALERT] For more info:
remote: [ALERT] https://confluence.atlassian.com/x/MAFgDQ
remote: ********************************************************************************
fatal: unable to access 'URL': The requested URL returned error: 402

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Theodora Boudale
Theodora Boudale
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 7, 2024

Hi and welcome to the community!

If your plan is downgraded to the Free one because of payment issues, it will not be automatically upgraded after the payment is processed. You will need to manually upgrade the plan from workspace settings.

I can see in our system that the workspace is no longer on the Free plan. Can you please confirm if the issue is resolved?

Just a heads up, I removed the workspace ID from your post to protect your privacy.

Kind regards,
Theodora

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