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Validation email is not sent for dormant (inactive) account

Juan M Jun 26, 2018

I tried to login into Bitbucket.org and it says my account is inactive, I click to send a validation email but it never arrives (waited more than 24hs). I reset my password and those emails are getting thru just fine. Thanks.

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Ana Retamal Ortiz Atlassian Team Jun 27, 2018

Hi Juan! We've checked our mail servers and looks like all emails have been sent successfully. 

Can you try again and see if you receive it (don't forget to check the spam folder)? What happens if you reset your password? Can you send a screenshot when you get the message that your account is inactive?

Kind regards,

Ana
Juan M Jun 28, 2018 • edited

Hello Ana,

Thank you for the response. I looked into the spam folder and nothing.

I attach the screenshots for when I try to login into Bitbucket. In the second screen my email seems correct as I also use it to login.

A year ago my password was reset but I only setup a new one a few days ago.

Regards,
Juan

bitbucket-inactive.pngbitbucket-checkemail.png

Ana Retamal Ortiz Atlassian Team Jul 03, 2018

Hi @Juan M, thanks for the screenshots! We've reactivated your account now, please reset your password using this link and try accessing again.

Let us know how it goes!

Cheers,

Ana

Juan M Jul 04, 2018

Thank you Ana for your time. I am now logged in. -- Juan

Ana Retamal Ortiz Atlassian Team Jul 04, 2018

Glad to hear that, Juan. Have a nice day :)

Ana

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