Using a team password is not allowed

Our Continuous Integration server is using a Team account to pull from Bitbucket repositories owned by the Team, but this has recently stopped working with the "Repositories on team accounts can only be accessed through a team member. Using a team password is not allowed." error.

We don't want to use our individual account details on the CI server and we can't use SSH with an SSH key due to network configuration. What is the recommended way to do this over HTTPS?

We can still log in to the Team account using its username/password.

If the best way is to create a User account for our team's CI server to use, how can I set it up given that the Team account currently seems to still have our team email address associated to it?

1 answer

1 accepted

0 votes
Accepted answer

Hi Paul! 

Team administration changed and now team members use their individual Bitbucket accounts to access the team. Team logins have been disabled. This was announced at Team account changes

If you can still log in to the Team account using its username/password, we'll need to fix it as this is not supposed to be happening anymore.

If you don't want to use one of your individual accounts for the CI Server, you can create a new Bitbucket account for this purpose. You can let me know the name of your team here, so I can free the email address for you to use it in a different account. Alternatively, if you don't want to display it publicly you can submit a support ticket. If you choose the second option, please let us know here s owe're aware this is being taken care of :)



Hi Ana,

I've submitted a ticket in case it requires some ongoing discussion to get our team account sorted.


Thanks for letting us know, Paul. The Support team is already aware of that and will contact you. 

Have a nice evening!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 06, 2018 in Bitbucket

Upgrade Best Practices

Hello! My name is Mark Askew and I am a Premier Support Engineer for products Bitbucket Server/Data Center, Fisheye & Crucible. Today, I want to bring the discussion that Jennifer, Matt, and ...

690 views 5 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you