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User unable to receive email invitations

Jad Sanaknaki
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October 16, 2022

There's a new user that I would like to add to a team space  . However, this time the new user hasn't received anything. I tried to resend in user management tab for several times, and he carefully checked all the mail boxes, there's no invitation mail.

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Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 17, 2022

Hi Jad,

Welcome to the community!

I would require the user's email address to investigate, and since this is Public, I'll raise a Support ticket on behalf of you to avoid sharing the user's email address publicly.

You can view the ticket in our Support portal here.

Cheers,
Syahrul

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