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User not receiving invite mails

Leendert Droogendijk
Leendert Droogendijk
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January 15, 2025

We have a user that rejoins the development team after being away. When I try to reinvite him he doesn't get a invitiation in his mailbox. Could you please have a look?

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Sahir Maharaj
Sahir Maharaj
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January 15, 2025

Hello @Leendert Droogendijk

If a user isn’t receiving invitation emails, ensure their email address is correctly entered and that the email isn’t being filtered into spam or junk folders.

I recommend to please verify that your domain isn’t being blocked by the user’s email service provider.

If the issue persists, open a ticket with Atlassian support at https://support.atlassian.com/contact/#/ for assistance.

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