User does not receive any Atlassian Notification (Jira / Confluence / Bitbucket)

[Julien Drouvin]

Hello,

One of my users does not receive any email notifications.
I verified multiple configurations:

• The user's personal settings are correctly configured to receive notifications
  
• I used the Jira Notification Helper and it indicates that the user should receive an email
• We verified that no email restrictions are in place on the user's mailbox
• We verified if the mail server receives any incoming email whenever a notification event is triggered for that user and it does not.

Did someone experience that kind of behavior?
If yes, how did you get it fixed?

Regards,
Julien

[Theodora Boudale · Accepted solution]

Hi Julien,

I see that you created a support ticket and the issue has been resolved there.

If you ever need assistance with a similar issue, you can either create a support ticket, or ask the affected user to raise a community question themselves (this way Atlassian staff can see the email of the affected user and help them).

Kind regards,
Theodora