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Unable to push code

venugopal pottu
venugopal pottu Aug 18, 2022

remote: [ALERT] Your push failed because the account '**********' has exceeded its
remote: [ALERT] user limit and this repository is restricted to read-only access.
remote: [ALERT] To restore write access, ask an account administrator to upgrade their plan.
remote: [ALERT] For more info:
remote: [ALERT] https://confluence.atlassian.com/x/MAFgDQ

 

Hi we already have paid plan "Standard" still we are getting this issue suddenly today

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venugopal pottu
venugopal pottu Sep 19, 2022

I started getting this issue again

 

remote: [ALERT] Your push failed because the account '**********' has exceeded its
remote: [ALERT] user limit and this repository is restricted to read-only access.
remote: [ALERT] To restore write access, ask an account administrator to upgrade their plan.
remote: [ALERT] For more info:
remote: [ALERT] https://confluence.atlassian.com/x/MAFgDQ

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Syahrul
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Sep 19, 2022

Hey @venugopal pottu 

G'day.

I believe this is similar to what you faced previously, where there is a problem with the payment details on the affected Workspace. 

Since the payment failed to charge a few times, your Workspace is automatically downgraded to a Free plan; hence you are getting blocked because the users limit for the Free plan is 5 users, and your Workspace has more than that.

The workaround is to re-upgrade your Workspace plan to paid plan, or if you wish to continue with the Free plan, you'll have to remove some of your users in Workspace.

I hope this helps.

Cheers,
Syahrul

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Syahrul
Syahrul
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 18, 2022

Hey @venugopal pottu 

G'day.

I can see your Workspace account plan has been upgraded to Standard accordingly, so can you let me know if you still have any issues pushing your code?

Cheers,
Syahrul

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