Unable to pull image on self-hosted runners

[David Cheng]

Hi, we're getting 'unable to pull image' errors frequently since 2 weeks ago when running pipeline steps on self-hosted runners.

Unable to pull image: Head \"https://k8s-docker.packages.atlassian.com/v2/pause/manifests/3.8\": Get \"https://k8s-docker.packages.atlassian.com/api/docker/k8s-docker/v2/token?scope=repository%3Apause%3Apull&service=k8s-docker.packages.atlassian.com\": net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)

I saw another post a month back https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-pull-image-Head-docker/qaq-p/2613847 for a similar issue but the referenced incident has been resolved. Any one else facing similar issues and could give me some pointers? thanks.

[Syahrul]

Hey @David Cheng 

It appears that you've created a ticket with us. One of our support engineers will investigate the issue with you on the ticket.

Regards,
Syahrul