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Unable to pull code on server: App password not working


app password is not working.
giving error like
remote: Login failed due to incorrect login credentials or method.
remote: If you are unsure of which login details or login method to use, visit:


i have created new app password 

1 answer

1 accepted

2 votes
Answer accepted
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 24, 2022 • edited


If you have configured an AppPassword but are still having issues authenticating, you will need to ensure that all of your remote configurations are updated to reflect this.

Therefore if you are authenticating to *GIT over HTTPS* to push/pull you will need to update your remote URL's to include the *AppPassword*:

git remote set-url origin

The same applies when performing git clone:

git clone

I would suggest ensuring also that all stored passwords related to authentication over GIT are cleared from your machine (ie Credential Manager for Windows, Access Keychain for Mac or /etc/shadow folder for Linux).

Hope this helps.


- Ben (Bitbucket Cloud Support)

hi, thanks for supporting. is there any other way to access if i delete app password.

can't i use my bitbucket password.

Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 27, 2022

Hey again,

The only methods for cloning are HTTPS via App Password or via making use of SSH with a public/private keypair:


- Ben (Bitbucket Cloud Support)

Thanks Ben for the solution.

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