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Unable to perform pull push on master with app password

Hello Team,

we have created a few users with app passwords more than a month ago and are able to perform git operations over HTTPS. For the past 2 days, we are facing issues with existing as well as new user credentials to perform git operations. it works sometimes, and sometimes it won't. 

kindly help me to understand why it's getting stopped someday and someday it works as usal.


below are the issues getting while pull request : 

remote: Bitbucket Cloud recently stopped supporting account passwords for Git authentication.
remote: See our community post for more details:
remote: App passwords are recommended for most use cases and can be created in your Personal settings:
fatal: Authentication failed for 'https://******************/wire_web.git/

1 answer

0 votes
Mark C Atlassian Team Jul 10, 2022

Hi @tushar_cheulkar,

Thank you for reaching out to the community.

It's probably due to some cached credentials related to that might be causing this.
For this, would it be possible for you to ask users to clear their local machine's credentials related to

  • Windows: Navigate to Credential Manager and clear stored credentials related to Bitbucket Cloud.
  • Mac OS X: Navigate to Keychain Access and clear stored credentials related to Bitbucket Cloud

Once done, try to authenticate to again through Git.
Let me know how it goes.

Mark C

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