Hi Team, I have lost access to bitbucket as my phone got formatted, I don't have my recovery keys either, I use bitbucket to access all corporate repos, can someone please guide me how to request for two-step verification recovery email, any help in this regard will be highly appreciated as this is impacting my day to day work and impacting the deliverables.
Hi, @sumit_mohanty! Welcome to the community!
In order to request the two-step verification recovery email, you can follow the next steps:
Then, inform your email and password to be redirected to the Two-step verification page:
Click on Forgot code?
You will be redirected to another page
There, click on the Send recovery email option
After that, the system will initiate the process to recover your access. After the 1 workday wait period, you will receive an email with a one-time login link to allow you to access your account and disable the two-step verification. We will not be able to expedite the reset process because this waiting period is to ensure that the request was indeed made by the account's owner.
Please, feel free to share any additional questions or concerns regarding this case.
I did this and received a recovery link to Atlassian instead of Bitbucket, which I had no issues accessing. Can someone tell me how to reset specifically Fitbucket as this 'Forgot code' method did not work for me and I have just waited 24 hours for the recovery email to work?
I see that someone created a ticket with our support related to this question and a support engineer has already sent a two-step verification recovery email, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead.
Beginning on April 4th, we will be implementing push limits. This means that your push cannot be completed if it is over 3.5 GB. If you do attempt to complete a push that is over 3.5 GB, it will fail...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events