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Unable to login with lost 2FA

Hi Team, I have lost access to bitbucket as my phone got formatted, I don't have my recovery keys either, I use bitbucket to access all corporate repos,  can someone please guide me how to request for  two-step verification recovery email, any help in this regard will  be highly appreciated as this is impacting my day to day work and impacting the deliverables.


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Caroline R
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 06, 2021

Hi, @sumit_mohanty! Welcome to the community! 

In order to request the two-step verification recovery email, you can follow the next steps:

  • Access

  • Then, inform your email and password to be redirected to the Two-step verification page:

Screen Shot 2021-08-06 at 12.58.58 PM.png

  • Click on Forgot code?

  • You will be redirected to another page

  • There, click on the Send recovery email option

After that, the system will initiate the process to recover your access. After the 1 workday wait period, you will receive an email with a one-time login link to allow you to access your account and disable the two-step verification. We will not be able to expedite the reset process because this waiting period is to ensure that the request was indeed made by the account's owner.

Please, feel free to share any additional questions or concerns regarding this case.

Kind regards,


Hi Caroline,


Thanks a lot for the guidance, I have now requested for the recovery link, once received within 24 hours I will update you here, thanks again.




Like Caroline R likes this

Hi Caroline


I did this and received a recovery link to Atlassian instead of Bitbucket, which I had no issues accessing. Can someone tell me how to reset specifically Fitbucket as this 'Forgot code' method did not work for me and I have just waited 24 hours for the recovery email to work?



Caroline R
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Apr 12, 2022

Hi, Jamie! 

I see that someone created a ticket with our support related to this question and a support engineer has already sent a two-step verification recovery email, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead. 

Kind regards,

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