Unable to login to my Bitbucket account

[Ashok Kumar Pooniya]

I have lost my recovery codes and I don't have access to authy app. please help me log in to my account. I have tried with the 24-hour method but I haven't received anything regarding recovering my bitbucket account. Please help me getting my account back without 2 step verification.

[Caroline R]

Hi, @Ashok Kumar Pooniya, welcome to the community! 

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead.

Once the ticket is resolved, feel free to share the resolution here to help other community members that may have the same issue.

Kind regards,
Caroline