Unable to login to Bitbucket specifically - We couldn't log you in

[Philippe Durand]

We had a JIRA account and it has been working fine, my Atlassian account seems to work when I login and use all other services, however when I am in Bitbucket, it shows me the repositories page, but then either 1 of 2 things happen:

1. I get a Browser Authentication popup, asking me for my username/password, which never works.

2. I get a page that says "We couldn't log you in. You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites"

Please someone help, what can I do to access Bitbucket?

[Caroline R]

Hi, Philippe, welcome to the community! 

I saw that you created a ticket with our support related to the same question and they have already answered you there. So to avoid any possible misunderstandings that may arise from discussing the same matter on two different platforms, let’s focus on the ticket instead.

Feel free to share the resolution here to help other community members that may have the same issue.

Kind regards,
Caroline