Unable to login into Bit bucket Server

Dear Team,

Our JIRA and Bitbucket Operating system which is running in ubuntu 16.04 got crashed , So we planned to migrate the JIRA and Bitbucket in new server using same configuration.

Existing Server

Operating System : Ubuntu 16.04

JIRA Version : 7.1.7

Bit Bucket Version : 4.6.2

Database : PostgreSQL

New Server

Operating System : Ubuntu 16.04

JIRA Version : 7.1.7

Bit Bucket Version : 4.6.2

Database : PostgreSQL

We used existing database backup and migrated in new server, Bitbucket using JIRA usertable. JIRA is working fine. After Migrating database in bitbucket it showing the repository details. But once we move the data folder to new server shared directory then I am unable to login in the bitbucket it giving the following error,

The remote authentication server is not available. Please try again later.

We are struggling this issue for past four days. waiting for your valuable reply asap,

 

1 answer

0 votes

Hi Sabareesh, you might need to log into Bitbucket with an admin user from Bitbucket's user directory (i.e. not a JIRA-authenticated user) and update the settings for the JIRA user directory. If you don't have the credentials for a local admin user you can use the Lockout recovery process to restore access to Bitbucket Server.

Let us know if this helped you!

Best regards,

Ana

Suggest an answer

Log in or Join to answer
Community showcase
Piotr Plewa
Published Dec 27, 2017 in Bitbucket

Recipe: Deploying AWS Lambda functions with Bitbucket Pipelines

Bitbucket Pipelines helps me manage and automate a number of serverless deployments to AWS Lambda and this is how I do it. I'm building Node.js Lambda functions using node-lambda&nbsp...

652 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot