Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to clone Git repository


I reinstalled Windows 10.

And I reinstalled Sourcetree and try Clone.

But I dose not made a Clone.

Please check my error description. and should you give me a solution?


2 answers

0 votes

Hello @Dongmin Ji ,

Welcome to the Community.

The error hints that you configured incorrect credentials. Username looks right, so it must be the wrong password you used.


Hey @Dongmin Ji , your user is by SSO? (example you use google to create your user) so in that case you need go to your profile and create an app password and use that.

Screenshot 2020-04-16 21.28.59.png

If not, you also can create and ssh key, you can find more information in the link below.



You are right! I create my account using google.
I does not found Settings menu. Should you give me that link?

Thnaks a lot~ :)

Of course, you need to navigate to your profile icon (lower corner left)

Screenshot 2020-04-16 22.25.28.png

and select view profile, after that you will this menu

Screenshot 2020-04-16 22.27.27.png

select settings and after that select app password

Screenshot 2020-04-16 21.28.59.png

And create one, select all the options that you think you will need.


The direct link should be this:{your_username}

but you need to change the {your_username} with your username.


I hope this help you to solve your problem.



I made an App passwords, but I got the same problem.


I can log in and see the repository using Sourcetree, but I can't make a clone.

I dont understand it.


How can I fix it?


Check the permission in your `app token` maybe the token doesn't have the permission to clone the repo

Unfortunately I already checked all permission when I make app token.


Now I will delete my account and try again~



Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Bitbucket

How do you use the Bitbucket-Jira integration? How does it help your team?

Hey everyone, over the past year, we've added several new features on how you can use Bitbucket and Jira together. We'd love to know how you'll are using the integration and how it's helping your t...

164 views 0 2
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you