Unable to authenticate through VS code

[anisa_shaikh]

Hi Team,

We have a user who is unable to authenticate using VS code or login to atlassian community. She is being redirected to 'Your Work' tab everytime on login through browser or VS code. 

[Theodora Boudale]

Hi @anisa_shaikh and welcome to the community!

You are reporting several different issues here:

1. User unable to log in from browser to community

Log in to community is done with the user's Atlassian account, same as in bitbucket.org.

• What error does the user get when she tries to log in to community?
• Could you share a screenshot showing the login error? (if the email address is visible in the screenshot, please make sure you blur it before sharing)
• Is the user able to log in to https://bitbucket.org/ from browser?

You mentioned the tab 'Your Work', and this is the tab that shows by default when a user logs in to https://bitbucket.org/ from browser and is then redirected to a Bitbucket workspace.

2. VS Code error

Can you please let me know:

• What version of VS Code does this user use?
• What version of the Atlassian for VS Code extension is installed?
• Is the user trying to connect to her Bitbucket account from the extension settings, as shown below, and selecting LOGIN TO BITBUCKET CLOUD?
  
  
  
  
• If so, can she copy the link that VS Code asks her to open, and let me know if it has the following format?
  
  

  https://bitbucket.org/site/oauth2/authorize?client_id=<some_client_id>&response_type=code&state=<string>

Kind regards,
Theodora